Terms & Conditions

Welcome to Navvayd! By browsing, shopping, or interacting with www.navvayd.com, you agree to the following terms. Please read them carefully. 💚

🚚 Shipping & Delivery

• 📦 All prepaid orders enjoy FREE shipping—no extra or hidden charges.

• 💵 COD orders have a small ₹30 cash handling fee, charged by the courier for processing cash safely.

• 🕰️ Orders placed before 12 PM IST are shipped the same day (Mon–Sat).

• 🗓️ Delivery time: Usually within 3–7 business days.

🔁 Returns & Refunds

• 💔 If you receive a damaged or defective item, email us at orders@navvayd.com within 24 hours with photos.

• 🚫 No cancellations are accepted once the order is dispatched.

• 😋 Taste is personal—returns are not accepted for taste preferences.

🎉 Special Offers Terms

1. ⏰ All offers are time-bound and available only until stock lasts.

2. 🏷️ Only select coupon codes work during promotions.

3. 🎁 Free tea samples are not shipped with subscription or Dip Dip Tea orders.

4. ⚖️ Government taxes or duties, if any, are to be borne by the customer.

5. 🏛️ These offers are governed by the laws of India, and disputes shall lie exclusively with Siliguri courts.

6. 🔄 Navvayd reserves the right to change, pause, or cancel offers without prior notice.

7. 🚫 We are not liable for any damage, loss, or personal injury that may occur directly or indirectly from the use/non-use of our products.

8. ✅ Purchasing from Navvayd implies acceptance of all terms & conditions.

🌐 Website Use & Legal Terms

• 🛠️ Navvayd may temporarily suspend or modify parts of the site for updates, maintenance, or legal reasons.

• 🚫 Illegal or unauthorized use of the website can lead to immediate termination of access and legal action, if required.

• ✅ By ordering from our website, you confirm that:

  • You are 18 years or older.

  • You are legally capable of entering into a contract.

💳 Payments

• Please use your own credit/debit card.

• ❗ Navvayd is not responsible for fraudulent card usage.

📛 Trademarks

All names, logos, and trademarks are the intellectual property of Sunmoon Organics (Navvayd’s parent company) and its partners. Unauthorized use is prohibited.

🔗 External Links

We may share third-party links for your convenience. Please note:

• We do not control or guarantee their content.

• Clicking such links is at your own risk.

🚷 Responsible Use

Do not use our site to post or send content that is:

• Illegal ⚖️

• Offensive 🚫

• Threatening or harmful 💣

• Discriminatory or explicit ❌

Any such behavior can result in legal action and indemnity claims.

⚖️ Legal Disclaimers

• Navvayd shall not be liable for any direct, indirect, or incidental loss or injury.

• We are not responsible for delays or inaccuracies caused by technical or third-party issues.

👥 Visitor Registration

You may be asked to register and provide accurate information. Keep your details up to date to ensure smooth service. 🔄

📍 Jurisdiction & Governing Law

• These terms are governed by the laws of India.

• All disputes shall be subject to the exclusive jurisdiction of courts in Siliguri.

🫙 Returns Policy (For Teaware & Gift Boxes)

• 🔁 For defective teaware, email us within 30 days of purchase.

• 📦 For damaged gift boxes or teaware, email us within 10 days of delivery. Attach a photo and ensure the product is unused and in original packaging.

• ✅ Once verified, we will arrange a reverse pickup and initiate a replacement or refund.

📧 Questions or Comments?

We’d love to hear from you! Drop us a line at info@navvayd.com 💌